Terms & Conditions
Mouse & Maize
Last updated: 22/10/2026
Hi there and welcome to Mouse & Maize. By exploring our website, placing an order or booking a service, you're agreeing to the guidelines below (and to our Privacy Policy). We've kept things as clear and simple as possible; no scary fine print, just the basics so everyone's on the same page.
1. Using Our Site
To shop with us, you need to be the legal age to make purchases where you live. Please make sure your details (like shipping and payment info) are correct. It helps us get your order to you smoothly.
2. Our Creations
Every piece we make is photographed and described with care, but screens don't always capture colours or textures perfectly. Some pieces are one-of-a-kind or limited runs. Once they're gone, they're gone.
3. Wedding Live Painting
Wedding live painting is a custom artistic service. Wedding bookings are governed by our Wedding Live Painting Terms, which take priority over these terms if they conflict. Please read them before booking.
4. Orders & Payments
When you hit "buy," you're offering to purchase that item. We'll confirm once payment goes through. If for some reason we can't complete your order, we'll let you know right away. All purchases follow our Refunds & Returns Policy.
5. Pricing
All prices are in AUD. They may change from time to time. Taxes, shipping, or customs fees (if relevant) will be added at checkout.
6. Shipping & Delivery
We pack everything with care and send it from Bundaberg, Queensland. Delivery times are estimates. Once your order is with the courier, it's in their hands. You can find more detail in our Shipping Policy.
7. Creative Rights
All artwork, designs, and content on this site are the heart and soul of Mouse & Maize. Please don't copy, reproduce, or use them without permission.
8. Third-Party Tools & Links
Sometimes we use third-party apps or link to other websites. We can't control those spaces, so use them at your own discretion.
9. Privacy & Your Info
We only collect the info we need to process your orders, deliver our services and improve your experience. You can read how we handle this in our Privacy Policy.
10. Feedback & Reviews
We love hearing from you! By sharing feedback, reviews, or ideas, you're giving us permission to use them (without compensation). We may edit or remove content if it goes against these terms.
11. Oops Moments
Occasionally, details on the site may be out of date or contain a typo (we're human!). We can update or correct these at any time, and we may cancel or adjust an order if needed.
12. Respectful Use
Please use this site kindly and legally. Don't try to hack, misuse, or copy it. If these terms are broken, we may limit or end your access.
13. Our Promise & Limitations
We provide our products and services "as is." While we do our very best, we can't guarantee perfection in website availability or courier services. Nothing here takes away your rights under Australian Consumer Law.
14. Changes to These Terms
Sometimes things change! We'll post updates here with a new "last updated" date. Continuing to use the site means you're happy with any changes.
15. Questions?
We're always happy to chat. Reach out anytime at:
mouseandmaize@gmail.com