Refund Policy

Last updated: 22/10/2026

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We want you to love your art. If there's a problem, here's how returns work.

 

Refunds
All sales of original paintings and commissioned artwork are final and non-refundable. Due to the unique nature of these pieces, we can't accept returns or offer refunds.

 

Change of mind
We do not accept change of mind returns.

 

Wedding Live painting
Wedding live painting bookings are subject to our Wedding Live Painting Terms, including deposit, cancellation and rescheduling conditions. Deposits are non-refundable, except where we cancel or are unable to attend your wedding.

 

Faulty, damaged or lost artworks
If an item is faulty, damaged in transit, or significantly not as described, you're entitled to a remedy under the Australian Consumer Law (repair, replacement or refund depending on severity). Please contact us within 30 days at mouseandmaize@gmail.com with photos and your order number.

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If your order is lost in transit, please email mouseandmaize@gmail.com and we will help you track it. Refunds for lost packages are handled on a case-by-case basis.

 

How to return
Please contact mouseandmaize@gmail.com to get a returns authorisation and instructions before sending anything back. We can't accept returns that haven't been authorised.