Shipping Policy

Last updated: 22/10/2026

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Processing time
Orders ship within 2 weeks unless otherwise stated on the product page.
Wedding paintings are delivered after studio touch-ups, usually within [X weeks] of the wedding date.

 

Delivery
Domestic (Australia): estimated 3–7 business days depending on location and courier.

International: times vary. Customs and import duties are the buyer's responsibility.

Delivery to your door is available for people living in the Bundaberg area. Please contact Ella directly through the contact page, or email mouseandmaize@gmail.com, to organise delivery.

 

Lost or damaged items
If your parcel is lost or damaged, email mouseandmaize@gmail.com with your order number and photos. We'll work with you and the courier to resolve the issue.

 

Shipping price
Australian orders only: free shipping.

International shipping is calculated on a case-by-case basis and is currently not available through our website. For international customers, please contact Ella directly through the contact page or email mouseandmaize@gmail.com and we can organise shipping to you. Thank you for your understanding!

 

Packaging
Depending on the size of the artwork and whether it is framed or unframed, it will be shipped either flat or rolled in a heavy-duty tube.

For artworks sent in a tube, it is the buyer's responsibility to organise framing at their own expense.

Each artwork is carefully packaged with protective materials to ensure it arrives in perfect condition.

For listed original artworks on the website, how the artwork will be shipped is included in the description.

For commissions, Ella will discuss with the buyer how they would like the artwork to be packaged (unframed canvas, custom framed canvas, or a canvas roll for the buyer to frame after delivery).

 

Wedding paintings
Shipping or delivery to the couple is included in all wedding packages. Wedding paintings are shipped insured and packaged for protection in transit. [The Keepsake is delivered framed. The Bouquet and The Heirloom are delivered [framed / unframed].] For weddings in the 4670 postcode, hand delivery may be available.